Action for Public Transport (NSW)

IPART Review of CityRail Fares 2007
Presentation for Public Hearing
5th September 2007

APT thanks the Tribunal for this opportunity to follow up our earlier submission to the Review, and to comment on the issues identified in the Discussion Paper.

But first, let's go back to the beginning.

CityRail's submission has four main points:

  1. It needs more money. We agree.
  2. The money should come from us. We don't think so.
  3. CityRail's improvements to date deserve a reward. Pull the other leg.
  4. CityRail will spend the extra money on more improvements. We've heard that one before.
APT's submission has responded to these points in detail. But before I go into that, I want to raise the discussion to a higher level.

While we are here nitpicking about twenty cents a trip, we are ignoring, as the current metaphor goes, the elephant lurking in the corner. In fact, there are two or three elephants in the room, or at least some rhinos or hippos.

The first elephant or obstacle is the absence of an explicit fares policy. Such a policy would give clear direction to transport authorities, and a clear statement to passengers, about how and why fares are set. Charges for water are set, amongst other things, to encourage reduced water usage. Traffic fines are set, amongst other reasons, to encourage safer driving habits.

A fares policy would give direction in such matters as commercial practices, cost recovery, equality and harmonisation, the ability to pay, ease of use, modal shift, increasing patronage, social obligations, environmental obligations, concessions, etc. Such topics are required to be considered by IPART, but outside of that, there is no defined government policy on fares.

The second beast in the room is the archaic fare system that has remained virtually unchanged since the first trains ran in 1855. On TransPerth's web site the ticketing page begins: "like most of the world's major public transport systems, TransPerth determines fares by dividing its service areas into zones". Guess which major city doesn't.

In fact, guess which is the only Australian capital that still sells train tickets. That's right. Only in Sydney can you still buy "a train ticket". If a person fronts up to the office at Dandenong railway station, or Sunnnybank, or Cottesloe or Goodwood railway stations, and asks for a ticket to town, he won't receive a train ticket. He will get a zone ticket. Only at Milsons Point station would he get a train ticket.

Related to this beast is the urgent need to manage the network as a public transport system, not as a patchwork of public or private buses, trains, ferries, trams, etc, which may or may not recognise each other's existence.. The point was made recently by the Auditor-General that the system doesn't even have a marketing name. Other cities have TransPerth, TransLink, Metlink, MetroTas, AdelaideMetro, etc, but all we have is a number - "131500".

The third beast is the magnitude of the task. An average fare rise of 20 cents a trip for 273 million trips would produce about $54 million additional revenue per year. The Christie report estimates that about $12,000 million is needed over the next ten years to bring everything up to scratch. See details attached. This is a very big gap, and trying to fill it from passengers' pockets is akin to filling the boiler of 3801 with a thimble. Actually, that comparison is a bit cruel. I have given the Tribunal some "back of the envelope" jottings which would bore you if I read them out here.

THE DISCUSSION PAPER

The Tribunal has nominated the following four topics for discussion today:

  1. Cost and cost efficiency
  2. Revenue and cost shares
  3. Service Standards
  4. Fares

Cost and Cost Efficiency

APT has neither the expertise nor the desire to intrude upon CityRail's cost management processes. All we can hope is that CityRail has the serenity to accept the things it cannot change, the courage to change those things it can, and the wisdom to know the difference.

However, one item we are puzzled about is the specific costs to improve safety and reliability. How did slower trains and fewer trains cause costs to increase?

IPART, with the agreement of CityRail, has called in a consultant to look at CityRail's accounts. Considering the breadth of the consultant's agenda to investigate and overhaul CityRail's cost accounting methods, one wonders how much reliance can be placed on the current records.

Revenue and Cost Shares

There are two main methods of raising more revenue - higher volumes and higher prices. Most large businesses would opt for higher volumes, yet all we ever hear from CityRail is higher prices. Where are the proposals to increase patronage?

There is much mention of "the level of government funding" as if this is a taxpayer handout to rich city folks. Many government services attract a high level of subsidy, and the government chooses to do this because the alternative is too awful to contemplate. If the government had a fares policy, we would not be here discussing what is an appropriate level of cost recovery.

Service Standards

The Tribunal has noted the discrepancy between CityRail's view and the public's view of service standards.

A failure rate of point zero zero something in CityRail's performance doesn't sound like much, but it usually translates to thousands of angry travellers. If Woolworths offered a 99.99 per cent reliability in the supply of my favourite muesli, and one day it wasn't there, that's no big deal. I buy something else or come back tomorrow. Unfortunately it doesn't work like that with cancelled trains. All the average numbers in the world won't pacify a grumpy passenger. And, of course, CityRail long ago dropped the apology from the end of its "cancelled for today only" announcements.

Fares

As emphasised previously, APT believes that setting train fares (as opposed to setting public transport fares) is an exercise in navel-gazing, refusing to look around and see the rest of the world pass us by.

APT accepts that a cataclysmic change is not going to befall the fares system overnight. However, perhaps IPART could be both audacious and adventurous and start the reform in a small way now.

Rail fares are charged in 24 small bands - ten bands from 0 to 65 kms, another ten from 65 to 195 kms and another four up to 305 kms. (Note that these are distances and not concentric circles. Five kilometres from Central costs the same as five kilometres from Scone.)

IPART could consider some heavy-handed slashing of the number of bands as a step on the way to a true zone fare system.

The Discussion Paper then poses three questions:

  1. Do stakeholders believe the proposed fare changes will have an impact on patronage levels? No, probably not. Most rail passengers are locked into the trains. It could be that for some people, especially part-time workers who cannot buy weekly tickets, the additional cost will push them over the line of "is it worth going to work or not?". The majority will just soldier on, and make cuts somewhere else in their budget to pay for the train fares to get to work.
  2. To what extent should passengers be required to pay for these cost increases if they are delivering service improvements? APT believes that passengers will pay for an improved service, but only when they get it. They won't pay on a promise. Other businesses don't expect customers to pay for improvements in advance.
  3. Are the customer service measures as reported by RailCorp and provided in Table 1 of this paper the measures that are important to customers? If not, what measures would be more meaningful?

    The Tribunal has partly answered its own question from an analysis of the problems in the public submissions. The main gripes, apart from those in the table above, are:

    Other common complaints are:
APT believes that this review process may be flawed. After last year's review, IPART, requested CityRail to provide additional information for this review. It is not clear from CityRail's submission that all this information has been provided.

IPART should therefore declare itself unable to adequately assess CityRail's proposal. If, in the absence of the desired information, IPART still wishes to allow an increase, they could save a great deal of time and money, and get roughly the same result, by picking a number from one of the pieces of paper in my hat.

But back to the elephants. If CityRail's cost accounting is in such a parlous state that consultants need to be called in, then how can that accounting be used to justify a fare rise. We must wait until the consultants' findings are known before we dare use the figures to justify anything.

Any decision to change CityRail fares should be deferred until the results of the 2008 review of CityRail's regulatory framework are known.

Fares should have little or nothing to do with costs. The sooner that the Tribunal, CityRail and Treasury understand this, the quicker we can start the fares reformation.

CHRISTIE REPORT - EST. TEN YEAR COSTS (TABLE 7.1)

ItemEst $m
Capital projects - patronage growth (Sect 4.4) 2,585
Corridor protection (planning, land acquisitions, etc) (Sect 5) 200
Capacity-enhancing station upgrades (Sect 4.4/4.6) 150
Fire and life safety works on underground lines (Sect 4.7) 180
Easy Access station upgrades (Sect 4.6) *145
Bus/rail interchanges and car parks (Sect 4.6) 400
Other upgrades to stations *260
Power supply capacity upgrades(Sect 4.8) *30
Signalling and train control modernisation projects (Sect 4.9) 230
New rolling stock (for replacement and growth).
$595m in first five years + $1,180 in next five years
(Sect 6.1/6.2)
1,775
Stabling yards & maintenance facilities (Sect 6.3) *100
Rail infrastructure - major periodic maint (Fig 4.22) 2,550
Rail infrastructure - routine maintenance (Fig 4.22) 1,400
Stations major periodic maintenance 100
Rolling stock major periodic maintenance *600
Rolling stock routine maintenance *400
TOTAL ($11.1 billion) 11,105
* Estimates for first five years only. Continued for five more years could be another $1,535m.
(A million seconds is 11 days. A billion seconds is 32 years.)

CITYRAIL'S INCOME AND EXPENDITURE

Some "back of the envelope" figures.

2006/07

INCOME$millionEXPENDITURE$million
 
Fares $1.97 x 273 m538 Operating $8.44 x 273 m2,304
Subsidies and Other2,546 Capital780
 
Total3,084 Total3,084
A note on p. 14 of CityRail's submission says that the Epping - Chatswood line is being funded external to RailCorp.

A fare increase of, say, an average of 20 cents per trip will raise $54 m, which will not go far towards total costs of $3,000 m.

The Christie Report recommends expenditure of $11,000 million (mostly on capital items) over ten years, or about $1,100 million per year. This might include some expenditure that CityRail has classified as Operating Expenses above.

However, there is still a large gap of three or four hundred million dollars a year between CityRail's expenditure at the current rate and that recommended by the Christie Report.

And there would be a similar but expanding gap every year for ten years unless the government had a radical change of thought on funding.

Allan Miles Action for Public Transport 30/08/07

DESIRABLE OUTCOMES OF A MODERN FARE SYSTEM

  1. Multi-modal - one ticket for road, rail or rudder.
  2. Multi-operator - one ticket regardless of who owns the vehicle.
  3. Free transfers within specified time period and specified zone area.
  4. No multiple flag-falls.
  5. Affordable.
  6. Equitable - no discrimination based on mode or region.
  7. Discounts for frequent users.
  8. Caps on daily travel fare.
  9. Simple to understand.
  10. Convenient to use (as convenient as a motor car).
  11. Encourage modal shift from private motor vehicles to public transport.
  12. No requirement to tag-off if smartcard is used.
  13. Pre-paid tickets to be the conventional standard.
  14. Cash fares always available, but at a penalty price.
  15. Adaptable for anomalies (cheap short trips, overlapping zone boundaries, etc).
  16. No nexus between price of service (fares) and cost of providing service.
  17. All beneficiaries share the cost. Beneficiaries of a good transit system include passengers, other road users, taxpayers, property and business owners.
  18. A single corporate identity and brand name for marketing.